FAQ

Hercules aims to open and inspect all received items within 48 to 72 hours, operating from Monday to Friday excluding holidays.

After inspection, you'll receive a notification along with an itemized inventory of the merchandise.

A minimum inspection fee of $15 per piece applies. Note that prices may vary depending on the size and weight of the items, for example crated goods.

If any damages or issues are discovered during our inspection, Hercules will document them and initiate a claim by notifying you, the client.

We will provide all relevant documentation, including pictures and documents, to the designer and/or showroom involved., and the client is responsible for follow-ups and finalizing the claim.

Please note that Hercules does not take responsibility for hidden or manufacturer's defects. The inspection fee is for inspection services only and should not be considered as an insurance policy. Our inspections are limited to identifying apparent damages only.

Hercules offers quilt wrap services, including set-up and trash removal, as part of our standard delivery.

Our delivery fees are based on ground floor installations with a two-man crew. For furniture requiring upstairs delivery, additional charges apply depending on the number of flights.

Additional incidental charges may be incurred for special requests, extra manpower, or unforeseen circumstances not attributable to Hercules.

For all delivery and installation services, Hercules provides a skilled delivery crew along with the necessary equipment, including adequate manpower and trucks, to ensure a seamless and efficient completion of your project.

Established clients enjoy their first 30 days of storage free of charge.

All subsequent storage fees are due at the start of each month and require full payment. For long-term storage, clients must have a valid, authorized credit card on file.